Did you order the wrong item? You changed your mind? You want to change the delivery address? Our customer service is here to help you!
If your order is not yet in the preparation phase, you can still cancel or modify it. If the deadline has passed, you will not be able to cancel or change your order. However, you have 30 days to return it to us after receiving your order.
During the Christmas period (November 15 to December 25) the deadline for returning your order is 60 days.
Our customer service handles your cancellation or modification requests from Monday to Friday from 9am to 6pm.
Please take into account that the preparation of your order starts as soon as your payment has been validated by our anti-fraud services. Any order placed before midnight and whose payment has been validated, is prepared and shipped the next morning at 6:00 am, except on Fridays, Saturdays and holidays.
Our customer service is available from Monday to Friday by phone at 06 76 72 60 95 (from 10H to 13H and from 14H to 18H).
No answer ? Urgent request ? Leave us a message on Whatsapp.
You can contact us via the contact form, an account manager will answer all your questions from Monday to Friday from 10am to 6pm.
Contact our FOOTKORNER account managers on 06 76 72 60 95 or via the contact form indicating your error so that they can help you.
This type of email can sometimes end up in your spam folder. We invite you to check your "Spam" box. If the email in question is not there, contact our FOOTKORNER customer service representatives via the contact form. They will check the data in your customer account.
If you have any problems with your online order, please contact our FOOTKORNER account managers on 06 76 72 60 95 or via the contact form. They will answer you after identifying your problem.
You can, directly from your customer area, follow the progress of your order. Also, as soon as your order is shipped an automatic email is sent to you to communicate your tracking number colissimo.
FOOTKORNER offers you a simple return procedure, just click on "Exchanges and returns" at the bottom of the site and follow the different steps.
When several people order the same product at the same time, it may be out of stock. In this case, an account manager will proceed to the regularization of your situation and will propose you an adapted solution.
Our customer service can be reached from Monday to Friday by phone at 06 76 72 60 95 (from 10H to 13H and from 14H to 18H).
No answer ? Urgent request ? Leave us a message on Whatsapp.
CONTACT OUR CUSTOMER SERVICE
Our customer service is at your disposal from Monday to Saturday from 9am to 7pm.
