Droit de rétractation

These General Terms and Conditions of Sale apply to all orders placed on the website [www.footkorner.com](http://www.footkorner.com) by a consumer acting for non-professional purposes.

The seller is: FK WEB / FOOTKORNER, a company registered with the Versailles Trade and Companies Register under SIRET number 504 731 068 00012, whose registered office is located at 99 boulevard de la Reine, 78000 Versailles, France.

Customer service: contact@footkorner.com

Telephone / WhatsApp: +33 6 76 72 60 95

Website: [www.footkorner.com](http://www.footkorner.com)

The customer acknowledges having read these General Terms and Conditions of Sale before validating their order. Validation of the order constitutes unreserved acceptance of these General Terms and Conditions of Sale.

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## 1. Definitions

In these Terms and Conditions:

* “Seller” refers to FOOTKORNER / FK WEB, operator of the website [www.footkorner.com](http://www.footkorner.com).

* “Customer” refers to any individual consumer who orders a product on the website for non-professional use.

* “Product” refers to any item offered for sale on the website, including clothing, shoes, accessories, and sports or lifestyle items.

* “Order” refers to the purchase made by the Customer on the website.

* “Website” refers to the website [www.footkorner.com](http://www.footkorner.com).

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## 2. Purpose

These Terms and Conditions define the rights and obligations of the Seller and the Customer in connection with the online sale of Products offered on the Website.

They apply to the exclusion of all other documents, unless specific conditions are expressly accepted in writing by the Seller.

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## 3. Products

The Products offered for sale are those presented on the Website on the day of consultation by the Customer, subject to availability.

The essential characteristics of the Products are indicated on each product page, including the brand, model, size, color, composition (when available), price, and any other product-specific information.

Product photographs are for illustrative purposes only. Slight differences may exist depending on screen settings, brightness, or production batches. These differences do not affect the essential characteristics of the Product.

If a Product becomes unavailable after Order confirmation, the Customer will be informed as soon as possible. The Customer may obtain a refund for the unavailable Product or, if offered, choose an equivalent Product.

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## 4. Prices

Prices are indicated in euros, inclusive of all taxes, excluding delivery charges.

Delivery charges are shown to the Customer before final confirmation of the Order.

The Seller reserves the right to change its prices at any time. The applicable price is the one displayed at the time the Order is confirmed.

For deliveries outside mainland France or outside the European Union, customs duties, local taxes, or import fees may apply. These charges are the responsibility of the Customer, unless otherwise specified during the Order process.

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## 5. Ordering

The Customer places their Order directly on the Website.

Before final confirmation, the Customer can review the details of their Order, its total price, delivery charges, shipping and billing information, and correct any errors.

The Order becomes final after:

1. validation of the shopping cart;

2. provision of the information necessary for delivery and payment;

3. acceptance of these Terms and Conditions;

4. effective payment of the Order.

The Seller sends the Customer an Order confirmation email on a durable medium. This email summarizes the ordered Products, the price, fees, payment method, delivery address, information regarding the right of withdrawal, legal guarantees, the consumer mediator, and the General Terms and Conditions applicable to the Order.

The Seller reserves the right to refuse or cancel any Order for legitimate reasons, including suspected fraud, payment issues, unusual orders, prior disputes with the Customer, or Product unavailability.

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## 6. Payment

Payment is made online using the methods offered on the Website, including:

* Credit card;

* PayPal;

* Apple Pay;

* Installment payment with Alma, when this service is offered.

Available payment methods may change. The methods actually available are those displayed at the time of the Order.

Payment is secured by the payment providers used by the Website. The Seller does not store the Customer's complete bank details.

The Order is only processed after payment has been validated.

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## 7. Delivery

The Products are delivered to the address provided by the Customer when placing the Order.

The Customer is responsible for the accuracy of the information.Delivery information will be provided. In the event of an error in the Customer's address or contact information, the Seller cannot be held responsible for any delay or inability to deliver.

Delivery methods, costs, and times are indicated to the Customer before Order confirmation.

Unless otherwise specified, Orders are prepared and shipped as soon as possible after payment confirmation. Delivery times may be extended during periods of high demand, promotional events, fraud prevention checks, temporary stock shortages, or force majeure.

In the event of a significant delivery delay, the Customer can contact customer service at [contact@footkorner.com](mailto:contact@footkorner.com).

In accordance with applicable legal provisions, if delivery is not made within the stated timeframe or, failing that, within a maximum of thirty days after the conclusion of the contract, the Customer may request cancellation of the sale after having formally requested the Seller to make the delivery within a reasonable additional period, unless the Seller has already done so in the meantime.

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## 8. Receipt of Products

Upon receipt of the package, the Customer is asked to check the apparent condition of the package and the Products.

In the event of a damaged, opened, incomplete, or visibly damaged package, the Customer is asked to file a claim with the carrier and promptly contact customer service.

This verification does not deprive the Customer of their rights under legal guarantees. No clause in these Terms and Conditions limits the Customer's rights arising from the legal guarantee of conformity or the guarantee against hidden defects.

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## 9. Right of Withdrawal

### 9.1 Principle

For Orders placed remotely on the Website, the Customer has a period of fourteen days to exercise their right of withdrawal, without having to justify their decision.

For sales of goods, the period begins on the day the Product is received by the Customer or by a third party designated by them, other than the carrier.

In the case of an Order for several Products delivered separately, the period begins on the day the last Product is received.

### 9.2 Exercising the Right of Withdrawal

To exercise their right of withdrawal, the Customer must notify the Seller of their decision to withdraw before the expiry of the fourteen-day period.

The Customer may use the standard withdrawal form at the end of these Terms and Conditions, or any other unambiguous statement expressing their intention to withdraw.

The request can be sent:

* by email to: [contact@footkorner.com](mailto:contact@footkorner.com);

* or by mail to: FOOTKORNER / FK WEB – Customer Service, 99 boulevard de la Reine, 78000 Versailles, France.

Simply returning the Product without notifying us of your withdrawal is not necessarily sufficient to constitute exercising your right of withdrawal.

### 9.3 Returning Products

The Customer must return the Product no later than fourteen days after notifying us of their decision to withdraw.

The Customer is responsible for the direct costs of return shipping, unless the return is due to an error attributable to the Seller or otherwise specified by the Seller.

Products must be returned complete, clean, unwashed, unworn beyond a brief fitting, with their tags attached, and, where possible, in their original packaging.

The Customer may be held liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.

### 9.4 Exceptions to the Right of Withdrawal

In accordance with applicable regulations, the right of withdrawal may be excluded in particular for:

* Products made to the Customer's specifications or clearly personalized;

* Products unsealed after delivery and which cannot be returned for hygiene or health protection reasons;

* Products that are damaged, incomplete, or used beyond a simple fitting, when such use results in a diminished value of the Product.

These exceptions are applied within the limits provided by law.

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## 10. Refund in case of withdrawal

If the right of withdrawal is validly exercised, the Seller will refund the Customer all sums paid, including the initial delivery costs corresponding to the standard delivery method offered by the Seller.

If the Customer chose a more expensive delivery method than the standard delivery method offered, the additional cost will not be refunded.

The refund will be issued no later than fourteen days from the day on which the Seller is informed of the Customer's decision to withdraw.

For sales of goods, the Seller may withhold reimbursement until the Products have been received or until the Customer has provided proof of shipment of the Products, whichever is the earlier.of these facts.

The refund will be issued using the same payment method used by the Customer when placing the Order, unless the Customer expressly agrees to another method of reimbursement and provided that this refund does not incur any costs for the Customer.

Promotional codes, commercial discounts, and non-monetary benefits are not eligible for cash refunds.

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## 11. Returns Outside the Right of Withdrawal

The Seller may offer, as a commercial incentive, return or exchange options in addition to the statutory right of withdrawal.

These options are indicated on the Returns, FAQ, or Customer Service communications pages.

These commercial incentives never limit the Customer's legal rights, including the legal guarantee of conformity and the guarantee against hidden defects.

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## 12. Legal Guarantees

All Products sold on the Site are covered by applicable legal guarantees, independently of any commercial guarantee that may be offered.

The Customer benefits in particular from:

* the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code;

* the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

### 12.1 Information Box on Legal Guarantees

The consumer has two years from the delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared.

When the sales contract for the goods provides for the continuous provision of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire provision period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared.

The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without significant inconvenience.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

1. the professional refuses to repair or replace the goods;

2. The repair or replacement of the goods takes place after a period of thirty days;

3. The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer ultimately bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;

4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to cancel the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining warranty period until the goods are delivered in good condition.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of their average annual turnover.

**The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles you to a price reduction if the item is kept or to a full refund upon return of the item.**

To request the application of a legal guarantee, the Customer may contact the Seller at: [contact@footkorner.com](mailto:contact@footkorner.com).

### 12.2 Legal Guarantee of Conformity

The Seller is liable for any lack of conformity existing at the time of delivery of the Product, under the conditions stipulated by the Consumer Code.

In the event of a lack of conformity, the Customer may request that the Product be brought into conformity by repair or replacement, subject to the cost and feasibility conditions stipulated by law.

When repair or replacement is impossible, refused, or cannot be implemented under the conditions stipulated by law, the Customer may request a price reduction or cancellation of the sale.

### 12.3 Warranty Against Hidden Defects

The Customer may also invoke the warranty against hidden defects when the Product has a hidden defect that renders it unfit for its intended use, or that so diminishes its usability that the Customer would not have purchased it, or would have paid a lower price, had they been aware of the defect.

Actions arising from hidden defects must be brought within two years of the discovery of the defect.

In this case, the Customer may choose between rescinding the sale or obtaining a price reduction.

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## 13. Commercial Warranty

Unless otherwise specified on the product page or in a separate document, the Seller does not offer any commercial warranty separate from the statutory warranties.

Any commercial warranty offered by a manufacturer or brand applies according to the terms and conditions defined by the manufacturer or brand in question, without limiting the statutory warranties owed by the Seller.

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## 14. Customer Service and Complaints

For any questions, complaints, or requests related to an Order, the Customer can contact customer service:

* by email: [contact@footkorner.com](mailto:contact@footkorner.com);

* by WhatsApp / phone: +33 6 76 72 60 95;

* via the contact form available on the Website;

* by mail: FOOTKORNER / FK WEB – Customer Service, 99 boulevard de la Reine, 78000 Versailles, France.

The Customer is asked to specify their Order number and attach any information relevant to processing their request.

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## 15. Consumer Mediation

In accordance with the provisions of the French Consumer Code relating to the mediation of consumer disputes, the Customer may use a consumer mediator free of charge after having first attempted to resolve the dispute directly with the Seller's customer service.

Designated Mediator: CM2C – Consumer Mediation Center of Justice Conciliators

Address: 14 rue Saint Jean, 75017 Paris

Website: [https://www.cm2c.net](https://www.cm2c.net)

The Customer may also consult the European online dispute resolution platform when it is available for their dispute.

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## 16. Liability

The Seller is responsible for the proper performance of the obligations arising from the contract concluded with the Customer, under the conditions provided by law.

However, the Seller shall not be held liable when the non-performance or improper performance of the contract is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

No provision of these Terms and Conditions limits the Customer's legal rights, in particular with regard to conformity, latent defects, the right of withdrawal, or the Seller's legal liability.

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## 17. Personal Data

The personal data collected during the Order process is used for order processing, delivery, invoicing, customer service management, fraud prevention, and, where applicable, sending marketing communications when the Customer has consented.

The Customer has the right to access, rectify, erase, object to, restrict the processing of, and transfer their data under the conditions provided by applicable regulations.

To exercise these rights, the Customer can contact: [contact@footkorner.com](mailto:contact@footkorner.com).

For more information, the Customer is invited to consult the Data Protection Policy available on the Website.

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## 18. Cookies

The Website uses cookies and trackers necessary for its operation, as well as audience measurement, personalization, and advertising cookies when the Customer consents.

The Customer can manage their preferences via the cookie banner or management module available on the Website.

For more information, the Customer is invited to consult the Site's Cookie Policy.

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## 19. Promotional Codes, Vouchers, and Gift Cards

Promotional codes, vouchers, and commercial benefits are subject to the conditions indicated at the time of their issuance.

Unless otherwise stated:

* They cannot be combined with each other;

* They cannot be used for any purpose other than giving them away or for any other purpose.They cannot be exchanged for cash;

* They do not apply to delivery charges;

* They may be limited to certain Products, brands, periods, or purchase amounts.

In the event of a refund for an Order partially paid for with a promotional code or a commercial benefit, only the amount actually paid by the Customer will be refunded according to the payment method used. The commercial benefit may be credited back according to its terms of use.

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## 20. Loyalty Program

The Seller may offer a loyalty program allowing the Customer to accumulate points or benefits.

The terms of the loyalty program are specified on the dedicated page of the Website.

Unless otherwise stated, loyalty points or benefits:

* are not exchangeable for cash;

* are not transferable;

* have a limited validity period;

* may be subject to specific terms of use.

The Seller may modify the loyalty program, subject to respecting the acquired rights of Customers under the announced conditions.

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## 21. Force Majeure

Neither party shall be held liable for any delay or failure to perform resulting from a force majeure event as defined by French law and case law.

The following may constitute force majeure events, depending on the circumstances: natural disaster, fire, flood, external strike, disruption of transportation networks, health crisis, administrative decision, major cyberattack, or widespread failure of technical service providers.

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## 22. Evidence and Archiving

Computerized records stored in the systems of the Seller and its service providers under reasonable security conditions may be used as evidence of Orders, payments, communications, and transactions with the Customer.

The Order confirmation email constitutes a durable medium summarizing the essential information of the contract.

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## 23. Modification of the Terms and Conditions

The Seller may modify these Terms and Conditions at any time.

The applicable Terms and Conditions are those in effect at the time the Customer validates the Order.

The Seller retains or makes available to the Customer the Terms and Conditions applicable to their Order on a durable medium, in particular by email or PDF file.

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## 24. Applicable Law

These Terms and Conditions are governed by French law.

In the event of a dispute, the Customer is encouraged to first contact customer service to seek an amicable solution.

If an amicable resolution or mediation fails, the dispute may be brought before the competent courts in accordance with the rules of common law.

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# Standard Withdrawal Form

This form must be completed and returned only if the Customer wishes to withdraw from their Order.

To:

FOOTKORNER / FK WEB – Customer Service

99 Boulevard de la Reine

78000 Versailles