Privacy Policy

Last updated: June 2026

This Privacy Policy explains how FOOTKORNER / FK WEB collects, uses, stores, and protects your personal data when you browse the website www.footkorner.com , create a customer account, place an order, contact customer service, participate in the loyalty program, or subscribe to our communications.

This Privacy Policy forms an integral part of the Terms and Conditions of Sale applicable on the website.

1. Data Controller

The data controller responsible for processing your personal data is:

FOOTKORNER / FK WEB
99 boulevard de la Reine
78000 Versailles
France

Email: contact@footkorner.com

2. Personal Data Collected

We may collect the following categories of personal data:

  • Identity information: first name, last name;

  • Contact details: email address, phone number, billing address, delivery address;

  • Account information: login credentials, order history, preferences;

  • Order information: products purchased, order amount, order date, delivery method, tracking information, returns;

  • Payment information: data required to process payments through secure payment service providers;

  • Loyalty program information: loyalty points, rewards, and usage history;

  • Browsing information: IP address, pages visited, cookies, and technical information related to the device used;

  • Customer service communications: inquiries, complaints, and any supporting documents provided where necessary.

FOOTKORNER does not intentionally collect sensitive personal data as defined by applicable data protection laws.

3. Purposes of Processing

Your personal data may be processed for the following purposes:

  • Creating and managing your customer account;

  • Processing, preparing, shipping, and tracking your orders;

  • Managing payments, invoices, refunds, returns, and warranties;

  • Providing customer support and responding to your requests;

  • Managing the FOOTKORNER loyalty program;

  • Sending marketing communications, offers, and updates where you have consented or where permitted by applicable law;

  • Improving the website, customer experience, products, and services;

  • Producing statistical analyses and performance reports;

  • Preventing fraud, securing transactions, and protecting the website;

  • Complying with legal, accounting, and tax obligations.

4. Legal Basis for Processing

Depending on the purpose, processing is based on one or more of the following legal grounds:

  • The performance of a contract, particularly for order management, delivery, payment processing, returns, and customer service;

  • Compliance with legal obligations, including accounting, tax, and warranty requirements;

  • Your consent, particularly regarding marketing communications and certain cookies;

  • FOOTKORNER’s legitimate interests, including improving services, ensuring website security, and preventing fraud.

5. Recipients of Personal Data

Your personal data may be shared only when necessary with:

  • Authorized members of our internal teams;

  • Technical service providers;

  • Delivery and logistics partners;

  • Payment service providers;

  • Customer relationship management, marketing, analytics, and loyalty program providers;

  • Professional advisors, insurers, and competent authorities where required by law.

All service providers acting on our behalf are required to maintain appropriate confidentiality and security measures regarding the personal data they process.

6. Data Retention Periods

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

As a general rule:

  • Customer account data is retained while the account remains active;

  • Order and invoicing data is retained for the period required by applicable legal and accounting obligations;

  • Marketing data is retained until you withdraw your consent or object to receiving communications;

  • Cookies are retained according to their purpose and applicable regulations.

At the end of the applicable retention period, personal data will be deleted, anonymized, or archived in accordance with legal requirements.

7. Cookies

The website may use cookies and similar technologies necessary for the proper functioning of the website, as well as cookies used for analytics, personalization, and advertising purposes.

Where required by law, your consent will be obtained before non-essential cookies are placed on your device.

You may manage your cookie preferences at any time through the cookie management tool available on the website.

For more information, please refer to our Cookie Policy.

8. Data Security

FOOTKORNER implements appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Payment transactions are processed through specialized and secure payment providers. FOOTKORNER does not store complete payment card details on its own systems.

Although we take reasonable precautions to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

9. Your Rights

In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access;

  • Right to rectification;

  • Right to erasure ("right to be forgotten");

  • Right to object to processing;

  • Right to restriction of processing;

  • Right to data portability;

  • Right to withdraw consent at any time where processing is based on consent;

  • Right to define instructions regarding the handling of your personal data after your death, where permitted by law.

To exercise any of these rights, please contact us at:

contact@footkorner.com

We may request proof of identity before responding to certain requests.

You also have the right to lodge a complaint with the competent data protection authority, including the French Data Protection Authority (CNIL), if you believe that your rights have been violated.

10. Consistency with the Terms and Conditions of Sale

This Privacy Policy applies alongside the FOOTKORNER Terms and Conditions of Sale.

It covers, in particular, the processing activities necessary for customer account creation, order validation, payment processing, delivery management, customer service, returns, refunds, warranties, and the loyalty program.

In the event of any inconsistency between this Privacy Policy and mandatory legal provisions, the applicable legal provisions shall prevail.

11. Changes to this Privacy Policy

FOOTKORNER reserves the right to amend this Privacy Policy at any time in order to reflect legal, regulatory, technical, or business developments.

Any updated version will be published on the website and will become effective upon publication unless otherwise stated.

We encourage you to review this Privacy Policy regularly to stay informed about how your personal data is protected.

12. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

FOOTKORNER / FK WEB
99 boulevard de la Reine
78000 Versailles
France

Email: contact@footkorner.com